Clear rules, no surprises.

The booking calculator gives you an estimate based on the home size, bathrooms, bedrooms, and cleaning level you select. That estimate is what you pay if the home matches what was described.

On the day of service the team does a quick walkthrough before starting. If everything matches, the quoted price is the final price. If a home is materially worse than reported, the team may apply a small messy-fee adjustment per the schedule below.

This page is the plain-English summary. Full draft legal and operational pages are available for terms of service, privacy, SMS terms, gift cards, and accessibility.

When a home is materially worse than reported (heavy buildup, undisclosed pet damage, post-renovation residue, hoarding-level clutter), the cleaning level is bumped up and a flat fee is added to the invoice. The reason is recorded and visible to the customer.

Levels 4 (Deep Cleaning II) and 5 (Extreme) are admin-set after the walkthrough. They are not customer-bookable on their own.

Cancellations more than 24 hours before the visit are free. Cancellations within 24 hours of the visit may incur a short-notice fee of $40.00because the cleaning team's time has already been reserved.

Reschedules are usually free when availability allows. If a reschedule request comes too late for us to refill the reserved appointment time, we will tell you before applying any fee.

You can cancel from your account portal under Appointments, or text the team at (214) 235-5106.

If anything we cleaned doesn't meet your expectations, call or text us within 24 hours of the visit and we'll come back and re-clean free of charge.

Maid n' Dallas uses a Dallas 75228 service hub for travel calculations. Driving distance is measured to the service address using Google Maps driving distance.

Primary market area (no charge). Addresses within 20 driving miles of our Dallas 75228 service hub are within our primary market area and incur no travel service charge.

Travel service charge. For addresses beyond 20 miles, a travel service charge applies. Only the miles in excess of 20 are chargeable. The charge is calculated on the outbound trip (origin to address) and the return trip (address to origin) independently, at a rate of $0.75 per excess mile per direction.

Formula.Travel service charge = (one-way driving distance − 20miles) × 2(outbound & return) × $0.75/mile.

Example. A service address 25 driving miles from the service hub is 5 miles beyond the free radius. The travel service charge is 5 miles × 2 directions × $0.75/mile = $7.50.

The travel service charge is calculated automatically at booking and displayed as a separate line item prior to payment authorization. Maid n' Dallas reserves the right to decline service requests outside a reasonable travel range at its discretion.

We collect only what we need to schedule and bill: contact info, address, and payment method. We don't sell or share your data. Photos taken during cleans (before/after) are private to your account and the assigned cleaning team.