Frequently Asked Questions:
GETTING STARTED
What are your current service areas?
We are Dallas based and are still growing. We will serve all of the Dallas-Ft. Worth Metroplex.
How do I pay for my cleaning service?
Payment is due either before (if booking online) or at the time of service. For first time appointments, you may pay by PayPal or with accepted credit cards. On regularly scheduled visits, you will purchase a Package and apply the coupon code to each appointment you book for the duration of that package. You will only need to pay for additional add-on services for each appointment. Those amounts can be paid for at the time of service (we ask you to leave payment on the kitchen countertop) or you can log into your account and pay online (www.maidndallas.com/book-now).
What is included in a Standard Cleaning?
Standard cleaning takes into account everything that involves cleaning a home or apartment. Cleaning/vacuuming floors, cleaning bathrooms, kitchen, living room, dusting, etc. We do offer extra services like cleaning: inside the fridge, inside the oven, baseboards, inside window, and laundry, and those can be selected on the booking form when you select services.
Can my animals be out while my house is being cleaned?
We love pets, and will be very careful around them. Please let us know in advance what kind of pets you have so we can take care to not startle them or accidentally let them outside. We also ask that you secure them as appropriate in case visitors make them nervous.
What cleaning supplies or equipment do I need to provide?
None. Maid n’ Dallas maids will arrive at your home with our own cleaning products and equipment.
Will I always have the same cleaning team?
We make every effort to have the same team clean your home each visit. Occasionally there may be a change in a team member due to illness, vacations and staff changes. The Maids’ team leader’s job is to learn your home, be familiar with it, and to train the other team members how to deliver the quality that you expect.
Are the cleaning teams trained and supervised?
We train all of our team members before they are permitted to enter a home. Training is ongoing as new products and methods emerge on the market.
Do I need to do anything before my cleaning team arrives?
The cleaning service from Maid n’ Dalals is here to help. To allow us to be most efficient, it is helpful if you pick up toys, laundry, household items, and clutter before we arrive. This allows us to move through your home more quickly. Leave fresh linens out so we can change the bedding and towels. And put away any important documents and valuables. No worries though, we’re ready to tackle the worst possible messes, and will neatly pile and arrange any items left on floors or furniture.
Must I be home when you clean my house?
It’s your choice. Many customers of our house cleaning service prefer to give us a key. Others leave us a key in a safe place each visit. Alarm systems can either be left off or you can give us entry/exit codes. By far, the most efficient and problem-free way for everyone is for you to give us a key and alarm codes. If you provide us a key, it is secured in a locked key storage device to which only Maid n’ Dallas owners & managers have access. The key is issued to the cleaning service team leader on the day of your clean. The team leader returns the key at the end of the day and management returns it to the secured container.
Is your cleaning service guaranteed?
Yes. We back all our work with a 100% Satisfaction Guarantee. If you aren’t happy with any area we’ve cleaned, call us within 24 hours and we’ll come back and re-clean it at no cost.
PRICING AND POLICIES
How do I cancel or reschedule an appointment?
You can cancel or reschedule by clicking on the appropriate link from your original confirmation email. Or, you can contact the office as soon as you know that you need to cancel or reschedule. We’ll work with you to reschedule your appointment. 24 Hours is required for all cancellations.
What if my regular appointment falls on a holiday?
If your appointment falls on a holiday, we will speak to you in advance to make arrangements to clean your home on another day that same week.
Am I responsible for worker's compensation or insurance?
No. We handle all worker’s compensation and insurance.
What if my cleaning team missed a spot?
Call us within 24 hours and we will re-clean the area, free of charge.
I bought a Coupon / Voucher / Package, how do I redeem it?
Packages that include discounts for regular service have to be used in their entirety during the pre-determined time period. For instance, if you purchased a Weekly Service Package for a 20% discount, you will have approximately 10 weeks to use those 8 cleaning services. After purchase, you can enter your coupon code directly on the booking form at checkout. If you have any issues, please contact us and let us know.
Why is the discount or coupon code not working?
Some discounts are for first time customers only and some are for recurring customers only. In addition, some discounts are only one-time, and will not work for future service. There might be a couple reasons why a specific discount code no longer works. Please get in touch if you have any questions.
Do I have to pay in advance?
While we give you the option to pay in-full in advance, that is not required. However, we do require a 25% deposit for all service appointments. We go to great lengths to make sure we have coordinated with our clients and blocked enough time to perform a high quality service. If an appointment is not cancelled within 24 hours of the service date and time, your deposit may be forfeited.